SERVICES

Customer Service

Enhanced service quality, accountability and adaptability

  • Bespoke contact centre for your business
  • Key account management
  • Tracked deliveries
  • Order and delivery modification
  • Issue capture, resolution and reporting
CustomerService

Bespoke Contact Centre for Your Business: We provide a customised contact centre tailored to your brand, ensuring that all interactions with your customers reflect your business’s values and standards.

Key Account Management: Dedicated account managers focus on your specific needs, maintaining strong relationships and providing personalised support to key clients.

Tracked Deliveries: Real-time tracking allows you and your customers to monitor delivery progress, ensuring transparency and reducing uncertainty.

Order and Delivery Modification: We offer flexible options to adjust orders or delivery details, accommodating last-minute changes to better serve your customers.

Issue Capture, Resolution, and Reporting: Our system efficiently logs and tracks issues, streamlining resolution processes and providing comprehensive reports for continuous improvement.

SERVICES

IT

Procurement

Logistics

Warehousing

Supplier Management

Customer Service

Oakland Group Services